Our Satisfaction Guarantee:

if not fully satisfied with the LaunchPad Professional, return it for a full refund within 30 days of shipment. You will only be responsible for the cost of shipping.

One return per customer (individual or company).

Our Warranty:

With normal use as described in the accompanying User Guide, the product is warranted against defects and breakage for the period of one year from purchase. To return the product you need to first contact us, explain the defect and receive an RA number.

By the way, in selling thousands we have only had one warranty related return.